I'm Ajith
Azure & AWS Production Support | ITIL · ServiceNow | Monitoring & Observability | AZ-104 · AZ-204 · DP-900 · AWS Academy Graduate - Cloud Architecting Certified| Ontario, Canada
About Me
I am a Microsoft Certified CloudOps & Support Engineer (AZ-104, AZ-204, DP-900, AWS Academy Graduate - Cloud Architecting) with enterprise-scale 24×7 production support experience across Azure and AWS at Tata Consultancy Services. I specialise in P1–P3 incident triage, L1–L3 escalation coordination, and ITIL-aligned Incident, Problem & Change Management — maintaining 99.9% SLA/OLA adherence across mission-critical workloads.
My observability stack includes Azure Monitor, Log Analytics (KQL), Splunk, Grafana, Prometheus, and AWS CloudWatch. I have hands-on experience with Docker, Kubernetes, ServiceNow, IAM/RBAC governance, and CI/CD pipelines. I hold a Post Graduate Diploma in Virtualization & Cloud Computing from Conestoga College, Kitchener, Ontario, and am actively seeking Cloud Support, Cloud Operations, TechOps, and Platform Support roles in Canada.
01+
Years of experience
04
Certifications
03
Projects Completed
Language
English
Tamil
Malayalam
Experience
Jul 2022 - Jul 2023
Cloud Support Engineer
Fulltime | India
Delivered 24×7 enterprise Azure and AWS production support for global clients — maintaining 99.9% SLA/OLA adherence through P1–P3 incident triage, impact assessment, and ServiceNow ticket lifecycle management across cross-functional teams.
Leveraged Azure Monitor, Log Analytics (KQL), AWS CloudWatch, Splunk and Grafana to troubleshoot VM, authentication, DNS and network anomalies — coordinating L1–L3 escalations and reducing MTTR through structured root cause analysis (RCA).
Strengthened ITIL Incident, Problem & Change Management by optimising alert thresholds, maintaining post-incident reports (PIR), improving operational runbooks, and enforcing IAM/RBAC governance across client environments.
